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Frequently Asked Questions

Every item is thoroughly authenticated internally and through third-party experts. We try our best to include official authentication certificates with each order. Many factors are considered such as certification, serial numbers, date codes, stitching, and overall quality, etc. We take pride in our business and work hard to ensure that we are delivering authentic luxury goods. 

We try to include all necessary details in the description and photos. Please inspect carefully prior to placing orders. In addition, please feel free to contact us via email or instagram direct message to ask any questions!


instagram: vluxevault

Please allow 3-5 business days for processing orders. All orders within the United States have automatic FREE SHIPPING, which may take up to an additional 3-7 business days. Orders shipped to Canada and Europe may take 2-4 weeks to be delivered via DHL or UPS. Expedited shipping options are available and are calculated at checkout based on destination. We make every effort to get your orders out as soon as possible.

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & Canadian customers via Shopify, Credit Cards, Debit Cards & PayPal.
  • If your preferred payment option is not available on the website, please contact us at

Note that additional exchange fee may apply if your currency is other than US dollars.

We have a strict no refund/exchange policy. We ask that you please inspect all photos and ask any questions prior to making purchases. Feel free to contact us at to ask any questions or request additional photos.